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Shipping Warranty Policy

     At Fytt, we understand that proper preparation for training and competition is essential. That is why we are committed to providing fast, accurate, and reliable delivery, along with products of exceptional quality—ensuring that every item arrives ready for immediate use and meets the highest standards of performance.

1. Shipping Coverage

  • Domestic Shipping (Thailand)
    Fytt proudly offers nationwide shipping, delivering to all regions across Thailand.

  • International Shipping
    Fytt currently offers shipping within Thailand only. As we continue to grow, international shipping will be introduced to selected destinations. Future availability and service updates will be announced through our official channels.

  • P.O. Box Deliveries
    To ensure secure delivery and accurate shipment tracking, we are unable to deliver orders to P.O. Box addresses. Kindly provide a valid physical address where the shipment can be received and signed for by the recipien

 

2. Delivery Time Estimated Delivery Time

  • Orders are typically delivered within 1–3 business days, excluding weekends and public holidays. Delivery times may vary depending on the destination and service coverage.

  • At Fytt, we are committed to processing and dispatching every order as efficiently as possible, ensuring your gear arrives in time to support your training and competition schedule.

 

3. Order Tracking

Once your order has been dispatched, a Tracking Number will be provided via your registered email address or SMS. This allows you to conveniently track your shipment throughout its journey using the carrier’s online tracking system.

4. Changes to Delivery Address

If you wish to update your delivery address, please contact our Customer Service team as soon as possible.

  • Request Deadline : Address change requests must be submitted within 12 hours of placing your order and can only be accommodated if the order has not yet been dispatched.
  • Customer Support : Please contact our Customer Service team for assistance.

Please Note : Once an order has been dispatched from our warehouse, we may no longer be able to modify the delivery address.


5. Order Cancellation & Amendments

  • Cancellation or amendment requests may be submitted within 24 hours of placing your order, provided the order has not yet been dispatched. Once your order has been dispatched from our warehouse, it can no longer be cancelled or amended.
  • For assistance, please contact our Customer Service team as soon as possible.
 

6. Product Warranty & Claims

At Fytt, we are committed to delivering products that meet the Pharmaceutical Grade standards. To ensure your confidence in every purchase, all products are covered under the following warranty and claims policy.

  • Product Inspection : Upon receiving your order, we kindly recommend recording a video while opening the package. This will serve as supporting evidence should you need to report any damage or missing items.
  • Damaged Products : If your product arrives with damaged packaging, leakage, or any damage caused during transit that renders the product unsuitable for use, please notify us within 3 business days of the delivery date.
  • Incorrect Items : If you receive an incorrect product, including the wrong model, product type, or an item that does not match your order, Fytt will gladly replace it at no additional cost.
  • Warranty & Claim Eligibility : To qualify for a warranty claim, the product must remain in its original, unopened condition, with the protective seal intact and showing no signs of use. Warranty claims are applicable only to products purchased through Fytt’s official sales channels.
 

7. Tax Invoice

If you require a full tax invoice, you may request one during the checkout process or contact our Customer Service team immediately after completing your payment.

To ensure timely processing, please provide the necessary invoicing details when submitting your request.

Customer Service

If you have any questions regarding your order, delivery, warranty claims, or any of our products, our Customer Service team is here to assist you.

  • Business Hours : Monday – Friday, 9:00 AM – 6:00 PM (excluding public holidays)
  • Telephone : 02-929-5599
  • Line OA : @FYTT