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FAQ

At Fytt, we are committed to providing athletes with clear, transparent, and reliable information to support every decision.

If you cannot find the answer you are looking for on this page, please feel free to contact our team directly. We are always ready to assist you.

1. Products & Safety

Yes. All Fytt products are properly registered and notified with the Thai Food and Drug Administration (Thai FDA) in compliance with applicable food and dietary supplement regulations.

For complete transparency and confidence, the Food Serial Number (Thai FDA Number) is clearly displayed on the packaging of every Fytt product, allowing customers to verify the product’s registration details before use.

At Fytt, consumer safety is our highest priority. All allergen information is clearly stated on the product label for each item.

However, individuals with known food allergies or sensitivities are advised to carefully review the ingredient list and allergen information before consumption.

Although Fytt products are formulated with naturally derived ingredients, individual health conditions and medication use may vary.

For your highest level of safety, we recommend consulting a qualified healthcare professional, such as a physician or pharmacist, before taking any dietary supplement if you have an existing medical condition or are currently using prescribed medications.

To help maintain the quality and effectiveness of the ingredients, store Fytt products in a cool, dry place away from direct sunlight and excessive moisture.

Always ensure that the packaging is tightly sealed after each use to preserve product freshness and quality.

2. Ordering & Shipping

Your order will typically arrive within 1–3 business days, depending on the destination and service coverage.

We understand that timing matters when it comes to your training and performance. That is why Fytt is committed to ensuring every order is processed and delivered with speed and reliability.

At present, Fytt provides shipping exclusively within Thailand. We are continuously exploring opportunities to expand our delivery network and serve athletes in additional markets.

Any announcements regarding international shipping availability will be communicated through our official channels.

If you need to update your delivery address, please contact our Customer Service team within 12 hours after completing your order and payment.

Please note that address changes can only be accommodated before the order has been dispatched. Once the order has been shipped from our warehouse, the delivery information can no longer be modified.

After your order has been dispatched, a Tracking Number will be provided via your registered email address or SMS.

You can conveniently track your shipment progress through the carrier’s online tracking system using the provided tracking number.

3. Payment & Documents

Fytt currently accepts payments via Bank Transfer and QR Code payment for a convenient and seamless checkout experience.

Yes. Fytt provides Full Tax Invoice services for customers who require official documentation for their purchase.

You may submit your request during checkout or contact our Customer Service team after payment has been completed. Our team will be pleased to assist you with the necessary process.

You may request to cancel or modify your order within 24 hours of purchase, as long as the order has not yet been dispatched from our warehouse.

Please contact our Customer Service team as soon as possible, and we will assist you with your request.

4. Official Distribution Channels & Customer Support

In addition to our official website, Fytt products are available through our official online stores on Shopee, Lazada, and LINE Official Account, as well as selected leading pharmacies and authorized retail partners nationwide.

We recommend purchasing from our official distribution channels to ensure product authenticity, quality, and customer support.

Fytt welcomes partnerships with retailers, gyms, sports teams, and organizations interested in offering our products to their communities.

For wholesale inquiries, please contact our team directly to receive information regarding partnership opportunities, commercial terms, and exclusive pricing.

Our Customer Service team is available to assist you from Monday to Friday, 9:00 AM – 6:00 PM (excluding public holidays).

You can reach us through the following channels:

Telephone : 02-929-5599
Line OA : @Fytt